Made a big blunder at work on thurs.

Cust wanted to know if his account is tagged with certain facilities. So the answer will be simply yes or no. However, I can only reveal to the authorised signee and thus have to verify the caller. Cust got a bit upset when he was unable to answer a few questions and question why am i making things so difficult for him when the answer is only yes or no. I wanted very much to verify him so that i can tell him the ans and tt he wouldnt get so upset. Hence as i was trying to explain the verification process, i told him that for this level of verification, i need to know info A or B. *Jiang! Jiang!* that's when i revealed the internal processes to him.

Everyday the compliance will screen about 10 calls...and of the 1000 calls a day..that found mine!! Oh man...so they emailed to my big boss and asked for explaination. I had to sit tru a coaching session with boss. She has this big eyes that will make you really frighten. I almost cried. She was kinda stern and i tot i'm in deep trouble. So after some explantion, she told me that she will settle the problem and ask me to be more careful with my work. This incident will be reported to the dept head. Aiz........one black mark for ah leng......

Was kinda demoralised for the rest of the day...and was praying for hard that the calls will be manageable for the day. Really thank God that with His strength i was able to pick up myself after a while and that the calls for that day was really kinda easy. heee...

My team leader is really nice. She went with me to meet boss and when she return to her desk, she msg me and told me to cheer up. It really make a difference. God uses different pple to make diff impact in our lives.

Praise the Lord!

Girls, thanks for the comfort.

Jac: thanks for the choc. It's really sweet. As in the choc is sweet. Whahahahahahaa